Leo A Daly & Lockwood, Andrews & Newnam, Inc.

  • IT Intern

    Job Locations US-TX-Houston
    Req No.
    2018-3686
    Category
    IT
    Type
    Intern (Part Time)
  • Overview

    The IT Intern will support and maintain company laptops, desktops, peripherals, software, and IT Systems.  This will include installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal performance. 

    Responsibilities

    • Install, configure, test, maintain, monitor and troubleshoot IT related hardware, software, peripherals, and printers.
    • Assign incoming helpdesk requests from the user community in a courteous manner via phone calls, helpdesk requests, email and/or walkups.
    • Obtain and document detailed issue descriptions from the end user.
    • Develop Frequently Asked Questions and other documentation for use by the user community.
    • Maintain inventory of all IT related hardware.
    • Develop and maintain software installation and configuration documentation for use by IT.
    • When necessary, liaise with third-party support and vendors.

    Qualifications

    Requirements

    • Currently working towards a Bachelor’s degree in a Computer Science or MIS related field.
    • Strong customer service skills.
    • Technical knowledge of IT related hardware such as laptops, desktops, monitors, tablets, smartphones, and peripherals.
    • Ability to read, understand and use technical manuals, procedural documentation, and OEM guides.
    • Ability to conduct research on IT related problems and products.
    • Strong interpersonal, written and communication skills.
    • Ability to communicate technical terminology to the user community in a way they can relate to and understand.
    • Self motivated and directed and pays close attention to detail.
    • Analytical and problem-solving skills.
    • Experience working in a team-oriented, collaborative environment.

     

    Work Conditions

    • Sitting for extended periods of time.
    • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

     

    EEO Information

    Leo A Daly Company is an Equal Opportunity Employer and gives consideration for employment to qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Leo A Daly Company, is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department at 402-391-8111. For more information about your rights under the law, see EEO is the Law

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed